Refund policy
RETURNS POLICY
Can I exchange my products?
No, we do not offer product exchanges, the only option is to return unwanted products and place a new order. The allowed return must not exceed 20% of the total order.
No, we do not offer product exchanges, the only option is to return unwanted products and place a new order. The allowed return must not exceed 20% of the total order.
You can return the articles you don't like within 14 days of the date of receipt.
Remember: return shipping costs are your responsability.
HOW TO RETURN THE MERCHANDISE:
1. Send us an email at sales@pianumerozero.it
- indicate the articles you wish to return.
- wait for our approval.
2. Return the merchandise
Once you receive the authorization, use your own carrier and send the goods to the address that we will provide you.
You will have 72 hours to ship the merchandise and email us the courier and tracking number of the shipment.
- wait for our approval.
2. Return the merchandise
Once you receive the authorization, use your own carrier and send the goods to the address that we will provide you.
You will have 72 hours to ship the merchandise and email us the courier and tracking number of the shipment.
Failure to obtain authorization or failure to comply with the specified timing and return procedures will result in you not being eligible for a refund.
Remember that returns will only be accepted if they comply with the following requirements:
- garments that have not been washed or used in any way.
- garments that are in the exact condition as when purchased, with the original label attached.
- garments must be returned with their hangers.
- garments that are in the exact condition as when purchased, with the original label attached.
- garments must be returned with their hangers.
If a returned articles does not comply with these requirements, we will not refund you.